Refund Policy

Indie Comics Live is an auction marketplace. Bids are binding offers, but we recognize that legitimate refund situations exist.

1. Eligible Refund Reasons

• Item not received within 30 days of payment;
• Item materially different from the description (wrong issue, wrong condition, missing pages, etc.);
• Item arrived damaged because of inadequate packaging by the seller;
• Counterfeit or unauthorized item.

2. Not Eligible

• Buyer’s remorse;
• Bid mistakes (wrong amount, bid on wrong lot);
• Item value drop after the auction;
• Damage caused by the carrier when the seller used reasonable packaging (file a carrier claim instead).

3. How to Request a Refund

1. Open the order on /orders/[id];
2. Use “Request refund” (coming soon) or email support@indiecomicslive.com;
3. Include order ID, photos of the item if there’s a defect, and a brief description.

4. Resolution Timeline

• Sellers have 5 business days to respond;
• If no resolution within 10 business days, our team can step in;
• Approved refunds typically post to the original card within 5–10 business days.

5. Partial Refunds

Sellers and buyers may agree to a partial refund (for example, when an item arrives in lower-than-described condition but is still usable). Partial refunds are processed against the original transaction.

6. Chargebacks vs. Refunds

Always request a refund through the platform first. Filing a chargeback before attempting platform resolution may result in account suspension — see the Chargebacks Policy.